How to Settle a Rental Dispute Through Abu Dhabi’s Tasweya Center
Whether you are a tenant facing an unfair rent increase or a landlord dealing with a non-paying tenant, rental disputes are a stressful part of property management. In Abu Dhabi, the official body designated to handle these conflicts is the Tasweya Center, or the Rental Disputes Settlement Committee. Understanding its process is key to resolving your issue efficiently and legally.
What is Tasweya?
Tasweya is a specialized department within the Abu Dhabi Judicial Department. Its primary role is to settle all kinds of rental disputes between landlords and tenants. The process is designed to be streamlined, aiming for mediation and amicable solutions before escalating to a formal court ruling. The goal is to provide a fair and legally sound resolution for both parties.
Step 1: Attempt an Amicable Resolution
Before heading to the Tasweya Center, it’s always best to try and settle the dispute directly with the other party.
This can save both time and money. Ensure all your communication, including emails and written notices, is documented as it can serve as evidence if you eventually need to file a case. A documented trail is crucial.
Step 2: File the Complaint
If a mutual agreement cannot be reached, you can proceed to file a formal complaint at one of the Tasweya offices. The complainant (the person filing the case) must bring all required documents and pay a complaint fee, which is typically 5% of the annual rent, with a minimum of AED 400 and a maximum of AED 20,000. For disputes over property handover, a flat fee may apply.
Key Documents You’ll Need
Having all your paperwork in order is critical for a smooth process. You will be required to submit the following:
- Original Tenancy Contract: This must be a Tawtheeq-registered contract.
- Emirates ID: A valid copy of your Emirates ID.
- Passport Copy: A copy of your passport with the visa page.
- Power of Attorney: If a representative is filing on your behalf.
- Title Deed or Affection Plan: For landlords, proof of property ownership is required.
- Rent Payment Proof: Copies of bank transfers, checks, or receipts.
- Correspondence: All written communication, including emails, SMS, or notices related to the dispute.
Step 3: The Mediation Process
Once your complaint is filed and the fee is paid, the Tasweya Center will summon both parties for a mediation session. A conciliator will listen to both sides and try to guide them toward a mutual agreement. It’s important to come prepared with all your evidence and a clear understanding of your case.
If a settlement is reached, the terms are documented and become legally binding. If mediation fails, the case is moved to a formal hearing before a judge, who will review all evidence and make a final, legally enforceable decision.
Tips for a Successful Outcome
- Document Everything: From the start of the tenancy to the moment the dispute arises, keep a detailed record of all communication, payments, and property-related issues.
- Be Prepared: Organize all your documents and evidence in advance. Knowing your case inside and out will help you present it clearly.
- Stay Calm: While disputes can be emotional, maintaining a professional and composed demeanor during mediation and hearings is vital.
- Seek Legal Counsel: For complex cases, consider consulting a lawyer specializing in Abu Dhabi’s rental laws.
The Tasweya Center provides a structured and legal avenue for resolving disputes, ensuring that both landlords and tenants have their rights protected. By understanding this process, you can approach any dispute with confidence and clarity.
